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At a glance

An exclusive survey of pharmacists found that four out of five respondents said implementation of Medicare Part D in January was "chaotic" because of increased work loads and customer dissatisfaction.
More than half of respondents said they experienced cash flow problems because of Part D; nearly a third said the problem was "very serious."
More than half of their Medicare-eligible patients enrolled in Part D.
Nearly 70% of respondents reported at least 21 requests for help with enrollment in January.
More than half said their patients reported disliking the benefit.
Pharmacists believe things got better in February, but few see increased traffic and revenue because of the benefit.